Manage your subscription and invoices

Go to Billing & Credits in the sidebar. Only the workspace owner and admins can see this page. Members see a note that billing is handled by their owner and admins.

Payments are handled securely by Stripe.

What you'll see

• Current plan: your plan, the monthly price (number of people × price per person), its status, and when it renews.
• Team credits left: how many credits the team has left this month, and where they came from.
• Credits by person: how many credits each teammate has used this month.
• Top up credits: one-time credit packs. See How credits work.
• Payment details: your card, billing email, and country.
• Billing history: every invoice, with a PDF download.

Upgrade or downgrade

1. Click Change plan.
2. Click Upgrade to or Switch to under the plan you want.
3. Check the summary and confirm.

• Upgrades apply straight away. You pay the difference for the rest of the month, and the extra credits are added for everyone right away.
• Downgrades apply at your next renewal. Nothing is refunded for the current month, and you keep your current credits until then.

If your card is declined, nothing changes. Update your payment method and try again.

Seats

You don't buy seats separately. When someone accepts an invite as a Member or Admin, a seat is added. When you remove someone, their seat is removed. Changes are prorated on your next invoice. See Invite your team.

Update your card or billing details

Click Update payment method to change your card. Click Edit billing details and tax ID in Stripe to change your billing address or tax ID.

Cancel your plan

1. Click Cancel plan and confirm in Stripe.
2. You keep full access until the end of the current billing period.

Changed your mind? Click Keep my plan before the period ends, and your plan renews as normal.

If a payment fails

You'll see Your last payment didn't go through. Update your card. Stripe retries the payment automatically. HeyIntro and email sending pause until payment goes through.

Download an invoice

In Billing history, click the download icon on any row to get a PDF of that invoice.