Unlock an investor's contact details

Investor profiles are free to view. To see how to contact an investor, you unlock their email or phone number using credits.

What you unlock	Cost
Email address	1 credit
Phone number	9 credits

Unlock from the Investors page

1. Click Unlock in the investor's row.
2. A panel opens with the investor's details and their masked email and phone.
3. Click Unlock next to the email (1 credit) or phone (9 credits).

Once unlocked, the email or phone appears as a link. Click it to email or call from your own app. The panel also shows how many credits you have left.

You can also unlock contact details from:

• the Contacts tab on an investor's profile,
• the Dashboard, on your top new matches,
• an investor's profile in HeyIntro,
• the Recipients step of an email campaign, which can unlock many emails at once (1 credit each).

Email labels

Some emails show a label:

• Verified: the mailbox has been checked and should receive mail.
• Unverified: a best guess based on the company's email pattern. It may bounce.

When an investor also has a personal email on file, unlocking their email reveals it too, marked personal.

Good to know

• You're never charged for details we don't have. If we don't have an email or phone number, it says Not on file yet, and there's nothing to unlock.
• Unlocks are shared across your workspace. Once anyone on your team unlocks a detail, it stays unlocked for everyone, and nobody pays for it again.
• Not enough credits? The unlock button is disabled. Click Get more credits to go to Billing. See How credits work.